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We will assist you in making sure that your content is organized in a clear concise manner.  This will not only help with the initial customization of your site, but also aid the user in easily finding information within a minimum number of clicks.  

*Prim & Proper Ink does not write content.

prim & proper ink
  • What's the first step?
    Due to the custom nature of signage, we will provide a quote based on the materials you would like and the dimensions and intricacy of the cut. Please complete the questionnaire below.
  • Why is the shipping price not included within the quote?
    Due to the custom nature of our signage products shipping charges are based on weight, packaging and location. We do not allow clients to pick up signage from our warehouse nor will be meet clients with products. We will do our best to include or give an estimate of what the shipping charges may be once full details are disclosed.
  • How long will it take?
    Normal production time can take anywhere from 7-21 days from the date of approved artwork submission. We ask that you base your timeline on the date you would like your signage in hand. We are not a rush order shop and are not accepting rush orders at this time. It is our goal to complete projects in a timely manner and may not take the entire 21 days, however we ask that you allow us this time to ensure you receive a quality product.
  • Design Set Up Fees vs. Design Fees
    Prim & Proper Ink charges $75 as a design set up fee. This fee includes rendering the graphic submitted to our team to coincide with our print practices. A proof will be sent for approval prior to print. This fee will apply if you already have a logo that you would like printed as a sign. If you do not have a logo already completed or if you have an undeveloped concept, a design fee will be required. The reason why is due to the longterm usage, and a brand creation/development is necessary. Our brand creation/logo concept fee starts at $350.00. The set up fee will be waived if you are purchasing signage along with your logo design.
  • Payment Options
    All payments are required in full prior to project start date. This means, we will not start on your project until the art fee, along with the cost for the sign and shipping cost are paid.
  • Artwork Requirements
    Prim & Proper Ink requires that all logos not created by our design team should be submitted in a vector format. File types that are acceptable include the following: .pdf (editable with all layers attached) .eps .ai (with all fonts outlined and images included) If .jpg, .png or Photoshop files are submitted, we will not and can not guarantee your brands authenticity. We will attempt to get as close to the original logo as possible but will not guarantee resolution or final print. A design fee will be assessed to all artwork submitted with no exceptions. Our designers will notify you if your artwork needs to be sumbitted. Please sumbit all artwork to designteam@primandproperink.
Website Customizaton Questionnaire

the process


complete questionnaire

During this phase we will send a questionnaire for your completion.  Once we receive your information back, we will generate a proposal and design contract based on your input. Click here to complete questionnaire. Check your email/junk mail after completion of the questionnaire.  



complete deposit  & submit information requirements

After you sign your contract, a quote/invoice will be generated. Payment will prompt your placement on our design calendar and the request for documentation will be initiated. 


Design & Review

Design work will begin as soon as all information is received. Please submit all photos via WeTransfer. You will have the opportunity to review your site prior to publishing.  Up to 3 full revisions are included. 



completion & approval

During this phase, we will ensure that your site is displaying properly on your desk top.  Mobile site optimization is available at an additional fee.  Please let us know if you are interested in optimizing your site for mobile display. Up to 30 days of support is included within the initial package price

portfolio favs

How To Upload Files

Prim & Proper Ink does not scan photos on behalf of our clients.  We understand that some original photos are irreplaceable so in order to safeguard your pictures, we use WeTransfer to send and receive large documents and photos.  Please click the WeTransfer logo below to upload photos to be used for your website.  If stock photos are needed please let us know and we will refer you to a site of which you may purchase Royalty Free photos.  Any photos sent to us will be used under the premise that you are authorize to use the photos provided to us. 

We Transfer


  • VISIT WETRANSFER (This is a FREE Service)

  • Click the Blue Circle to ADD YOUR FILES


  • Enter Your Name along with instructions on how to apply the photos within the message section.

  • Click TRANSFER to send us your files

Terms & conditions

Payment of Fees: 

Payment of materials are due according to the following schedule:  The total cost per page is $85 for customization.   Payment in full is due before each page of request.  The final website will be transferred to your company upon completion.

Search Engines: 

Prim & Proper Ink is not responsible for your search engine promotion or marketing of any kind.  Prim & Proper Ink may offer to help you optimize your site and suggest appropriate search engine submission guidelines for your marketing if requested. 



Either party may terminate this Agreement upon giving written notice to the other as specified below.  Upon termination Prim & Proper Ink may retain any initial payment and the Client shall pay Prim & Proper Ink for all hours expended on the project, up to the date of termination, at Prim & Proper Ink’s standard rates together with all other amounts due here-under. 



Once a project has been designed in full accordance to the agreed upon project, no refunds are given.  If more than the agreed upon number of layouts is provided along with revisions no deposit is refunded. 



After deposit is given and the project has been outlined, we will provide you with an estimated turnaround time.  For websites this turnaround time is from the date we have ALL CONTENT FROM YOU.  Without content from you, the design assignment cannot be fully comprehended or planned out.  If you decide to abandon the project without informing Prim & Proper Ink in writing, we cannot guarantee that you will be first in line for design work upon your return.  Your project will have to be re-incorporated into our design schedule.  We will do our best to work your project back into the design schedule as time permits.  If a project is determined inactive longer than 2 months, the project will be cancelled and no funds will be refunded. 



Prim & Proper Ink does not maintain your website as a part of the customization purchase price.  Please ask a member of our design team if you have any questions and/or concerns. 


The standard rate for each page is $85; this does not include the adding of various widgets such as social media add-ons, blog sites, PayPal Add-ons, etc.  Each widget incurs an additional fee (see Website FAQ for more information).


Estimates are good for 30 Days Only. 

No Prim & Proper Ink design or graphics are available for use without written permission. 

No Prim & Proper Ink design or graphics may be used by any other designers. 

No Prim & Proper Ink Design or graphics are free for commercial use without written permission. 


We retain full ownership until job is paid for in full. 

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